Qualifications

Skills

Dedicated SD-IC administrator with 10+ years experience. Consitently achieves record high customer satisfaction rankings, improvement to the bottom line, and turnaround of under-preforming operations.

Technology
Team Work
Innovativation
Communication

Experience

References

  • Name: Patrick Woodford
  • Position: System Administrator
  • Company: Stevens Pass Mountain Resort LLC
  • Relation: friend
  • Contact: 425-381-6442 | patrick.woodford@stevenspass.com
  • Name: Nikol Ehni
  • Position: Accounting Manager
  • Company: Stevens Pass Mountain Resort LLC
  • Relation: friend
  • Contact: 425-750-9170| nikol.ehni@stevenspass.com
  • Name: Christopher Cook
  • Position: Insurance Agent
  • Company: Basin Pacific Insurance and Benefits
  • Relation: friend
  • Contact: 206-948-6972 | snowrider1980@gmail.com

Support Coordinator
Responisble for all incoming email inquires, live chat, technical support, database maintenance, maintaing mailing lists, online store setup, pos implementation, support and mentor for reimbursements, patrol requests, product development, employee initatives, resort services, guest services, accounting, and frontline staff spaning 8 departments.

2015 – 2016

Guest Service and Sales Supervisor
Supervise and support front counter staff with average of 3,000 visits daily.

2014 – 2015

Snow Sports School Supervisor
Supervise 2 front counters, retail, inbound private lesson inquires, and support staff.

2011 – 2014

Sales and Reservations Supervisor
Supervise callcenter with an average of 300 to 1500 inbound calls daily.

2007 – 2011

I'm looking forward to hearing from you.