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About Me

Skills

Dedicated Customer Support and Service Supervisor with 8+ years experience in a resort setting. Consitently achieve record high customer satisfaction rankings, improvement to the bottom line, and turnaround of under-preforming operations.

Creative
Team Work
Innovative
Communication

Experience

Office Setting

Respected builder and leader of customer focused teams, instilling a shard enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of safety, quality, and operations policies.
Trained and supported management and staff in three strugglign divisions and contributed to signifigant improvement in guest and staff satsifaction (86& to 92% and 80% to 100%) as well as sales (achieved $159k+ in profits in one year in a division posting annual loss).
Work along side senior staff to talk through offerings, annual sales, demographics and marketing strategy, operational challenges, and system issues and fixes.
Delegate daily staff responsibilities to meet clients expeted deadlines. Develop, update, and implement staff and company wide policies. Demonstrates excellent oral and written communication skills.

Stevens Pass
Sales and Reservations Supervisor
Ski School Supervisor
Guest Service and Sales Supervisor
Sales and Support Coordinator

October 2007 – Present
Leavenworth, WA

Latona Tattoo
Tattoo Artist - PT

December 2013– October 2014
Seattle, WA

Glacier Bay
CCTM Laminator

May 2005 – September 2009
Monroe, WA

Canyon Creek
CNC Machinist

July 2000 – March 2005
Monroe, WA

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