Qualifications

Skillset

Dedicated INFJ support specialist with 10+ years experience with: Microsoft Office, Implementation and Documentation, Design, Content Management, HTML, CSS, PHP, Java script, and posseses a working knowledge of: SQL, APIs, Client Server/Support.

Technology
Team Work
Innovation
Communication

Experience

References

  • Name: Patrick Woodford
  • Position: System Administrator
  • Company: Stevens Pass Mountain Resort LLC
  • Relation: friend
  • Contact: 425-381-6442 | patrick.woodford@stevenspass.com
  • Name: Nikol Ehni
  • Position: Accounting Manager
  • Company: Stevens Pass Mountain Resort LLC
  • Relation: friend
  • Contact: 425-750-9170| nikol.ehni@stevenspass.com
  • Name: Christopher Cook
  • Position: Insurance Agent
  • Company: Basin Pacific Insurance and Benefits
  • Relation: friend
  • Contact: 206-948-6972 | snowrider1980@gmail.com

Support Coordinator
Responsible for all incoming email inquires, live chat, technical support, database maintenance, maintains mailing lists, online store setup, pos implementation, support and mentor for reimbursements, patrol requests, product development, employee initiatives, resort services, guest services, accounting, and front-line staff spanning 8 departments.

2015 – 2016

Guest Service and Sales Supervisor
Supervise and support front counter staff with average of 3,000 visits daily.

2014 – 2015

Snow Sports School Supervisor
Supervise 2 front counters, retail, inbound private lesson inquires, and support staff.

2011 – 2014

Sales and Reservations Supervisor
Supervise call-center with an average of 300 to 1500 inbound calls daily.

2007 – 2011